antique clock dial chelsea clocks and antiques, portobello road, london
Antiques and Collectibles

Detail from ''Eagle and Serpent'' candle sticks in guilt brass, c.1920.

Help/FAQ

1. Finding your way around
2. What do the "make enquiry" and "purchase" buttons do?
3. Which browsers will work with this web site?
4. Why do you not have a conventional "shopping cart"?
5. Why does my country does not appear in the options the enquiry or purchase form?
6. Why do you show so many different prices?
7. Which credit cards do you accept?
8. What guarantee do you offer?

Finding your way around

To find the antiques you are looking for you can:

i. Type the keyword into the "quick search" box at the top of the page and click on the green arrow (or press the "enter" key).

ii. Click on "search" from the options at the top or bottom of the page. The search page will open, where you may specify any or all of the following: category, date added to the web site, keyword, minimum price, maximum price. Where you specify a price you must select either US Dollars, Pounds Sterling, or Euro from the currency drop-down box.

iii. Click on "browse our stock" from the options at the top or bottom of the page. The stock browser page will open. Select a category from the navigation bar at the left-hand side.

The stock browser will display a maximum of 10 items at a time. Where there are more than 10 items to view, you will need to click "next items" toward the bottom of the page to move forward to the next set of items. Additional links will appear as appropriate, to enable you to move back and forth or jump to the first or last set of items.

What do the "make enquiry" and "purchase" buttons do?

The "make enquiry" button opens a form which enables you to ask us any questions you may have about an item. You will be first be asked for your general location and the currency in which you wish any prices to be quoted. This information helps us to simplify the options which follow. You will then be asked to provide your name and email address. Your personal details are used solely for the purpose of answering your enquiry (see our privacy policy). We encourage customers to enquire about items prior to purchase, and we are happy to provide additional information and photographs when requested.

The "purchase" button opens a form which enables you to purchase an item using a credit card. We strongly advise customers to make enquiries about an item prior to purchase, however this is not a requirement. You will first be asked for your general location and the currency in which you wish your credit card to be charged. You will then be asked for personal and payment details. Your personal details are used solely for the purpose of fulfilling your order (see our privacy policy). Sales are subject to the terms and conditions set out on the web site.

Which browsers will work with this web site?

This site is optimised for Microsoft Internet Explorer 6 and Netscape 7. It will also work with IE 4 and above, Opera 6 and above, and Netscape 4 and above, although some visual features may be non-functional. Proper operation of the web site requires Javascript to be enabled and cookies to be accepted.

Why do you not have a conventional shopping cart?

Because all the items we offer for sale are individual, a conventional shopping cart application would be inappropriate and impractical for our customers.

Why does my country not appear in the options in the enquiry or purchase form?

This is most likely due to having selected an incorrect location on the preceding page. For instance, if you select "European Union" as your location, only countries in the European Union will be selectable in the "country" drop-down box.

To rectify the problem, click the "amend details" button toward the bottom of the page, and you will be given the opportunity to re-select your location.

Why do you show so many different prices?

For the convenience of our customers, we show prices in Pounds Sterling (British Pounds), U.S. Dollars and Euro. We have taken this step in response to the many enquiries we have received requesting price quotes in these currencies.

Please note that prices shown in US Dollars and Euro are for guidance only; your credit card will be charged in British Pounds and converted at a rate determined by your card issuer.

We show the "Export price " (price excluding tax) since this is the price relevant to our many customers in the United States. Sales to all countries outside the European Union are free of VAT (sales tax).

We also show the price including VAT since this is relevant to our customers within the European Union, and we are required by law to do so.

Which credit cards do you accept?

We accept Visa, Mastercard, Eurocard, Switch and Visa Delta.

Please note that prices shown in US Dollars and Euro are for guidance only; your credit card will be charged in British Pounds and converted at a rate determined by your card issuer.

What guarantee do you offer?

All our clocks and other mechanical devices are guaranteed against defect for 12 months from the date of purchase, subject to the following conditions:

1. The item must be returned to us at the purchaser's expense in the event of any claim arising.

2. This guarantee shall become void in the event of the item being worked on, serviced, damaged or altered in any way other than by us. In addition, and for the avoidance of doubt, we shall under no circumstances be financially liable for any third party expense incurred by the purchaser without our express written permission.

3. The guarantee shall not cover any glass component once delivered or collected intact.

4. In the event of a dispute, the matter shall be subject to the laws of England and shall be expedited in the English courts.